Frequently Asked Questions

Below are some of the most common questions we receive here.

Zen Leaf Cannabis Online website is open 24/7 for online orders. Store locations are open for in-store purchases and curbside pickup seven days a week:

Monday – Sunday 8AM – 12AM.

You don’t need anything to shop online from us. For in store purchases You need a valid identification showing that you are at least 21 years of age and mm cards

At Zen Leaf Cannabis you can pay with both bank transfer and online. Please contact our support for more guidances

Delivery fees depends on the location / address. FREE DELIVERY with a €100 minimum order

Go to our online menu at zenleafscannabis.com/shop all and begin placing items in your cart. Once your order is complete, proceed to the checkout bar on the top right and select delivery.

We offer delivery 7 days a week, during normal hours of operation, 9am – 9pm. We may stop accepting same day deliveries a few hours before closing depending on our daily order volume.

Once your online order is complete and you click “delivery”, follow the instructions to input your name, address, delivery date/time, ID info, and other information.

We will send you a text message once your order has been received.

  • We will send you a text message once your order is out for delivery.
  • If there is no response to the confirmation call/message, the driver will proceed and attempt to deliver
  • Delivery drivers are able to wait for customers for a maximum of 5 minutes at the delivery location.   

We complete all deliveries curbside, so please be ready to meet our drivers outside of your residence. If you are unable to accept curbside delivery, please let us know in the ‘special instructions’ section of your order and we will accommodate your needs.

No, we do not deliver to hotels, motels, extended-stay facilities, weekly/monthly rentals, or other temporary accommodations. Our delivery service is available only to verified residential addresses where the customer permanently resides.

This policy helps ensure:

  • Compliance with local delivery regulations
  • Proper age verification at the delivery location
  • Safe and secure delivery to the intended recipient

If you’re visiting the area or staying in temporary housing, we recommend having your order delivered to a friend or family member’s verified residential address, or visiting one of our retail locations instead.

For questions about whether your address qualifies for delivery, please contact our customer service team before placing your order.

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